Privacy Policy

Effective Date: January 20, 2025

Meter Energy Inc. ("Meter," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website meterplan.com and use our services.

1. Information We Collect

Personal Information

When you use our services, we may collect:

• Contact information (name, email address, phone number)
• Address and service location information
• Date of birth and last four digits of Social Security Number (for identity verification)
• Energy usage data and ESI ID (Electric Service Identifier)
• Billing and payment information (processed securely through Stripe)
• Solar system information (if applicable)
• Battery storage information (if applicable)

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (browser type, operating system)
• IP address and location data
• Usage data (pages visited, time spent, click patterns)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide energy brokerage services and facilitate your enrollment with retail electric providers
• Access your Smart Meter Texas data (with your permission)
• Analyze your energy usage and recommend suitable plans
• Process payments and manage your account
• Send service-related communications (not marketing)
• Improve our services and website functionality
• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure security

3. How We Share Your Information

We may share your information with:

• Retail Electric Providers: To facilitate your enrollment and service
• Service Providers: Including Light Energy (our technology partner), Stripe (payment processing), and analytics providers
• Smart Meter Texas: To access your energy usage data (with your consent)
• Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Analytics and Tracking

We use the following analytics services:

• Google Analytics: To understand website usage and improve user experience
• Statsig: For feature testing and session replay (to improve our service)
• Vercel Analytics: For website performance monitoring

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of certain data processing activities
• Withdraw consent for Smart Meter Texas data access

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences (like sidebar state)
• Analyze website traffic and usage patterns
• Improve website functionality

You can control cookies through your browser settings, but disabling cookies may limit some website features.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Energy usage data and enrollment records are retained in accordance with Texas regulatory requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

13. Texas-Specific Rights

As a Texas resident, you have additional rights under the Texas Identity Theft Enforcement and Protection Act. You may request that we:

• Disclose what personal information we have collected about you
• Delete your personal information (subject to certain exceptions)
• Correct inaccurate personal information

To exercise these rights, please contact us using the information above. We will respond to your request within 60 days.